Wufoo

weemote trouble report form

Please take a moment to complete this report and send it on to us. The more information you can provide, the better we can provide you with a specific solution to solve your problem.

Thanks - The Fobis Tech Team

Your Name *
Telephone
Best time to reach you?

Please note your time zone, i.e. EST, PST, etc.
Email *
Which type of weemote are you having trouble with?

Please specify which product you are inquiring about?
What is the product code version of your weemote?

VERY IMPORTANT! This will help us quickly determine the likely cause of your problem.

You can find the product code of your weemote directly behind the battery door, on a white sticker.
Are you having trouble finding a TV code for your device?
Yes No

Applies to weemote TV or weemote Sr. remote control.
If you are having trouble finding a code for your TV, what type of TV system do you have
TV Tube Style TV LCD or Plasma TV with built-in VCR TV with built-in DVD TV with built in VCR and DVD

Applies to weemote TV or weemote Sr. remote control.
Please tell us the brand name of your TV?

Applies to weemote TV or weemote Sr. remote control.
If you are using a Cable Box or Sat. Receiver, are you having trouble finding a code for that device?
Yes No Not using a Set-Top Device, TV Setup Only

Applies to weemote TV or weemote Sr. remote control. Make sure your Set-Top device does not use radio based (RF) remote control. You can verify if your Set-Top uses RF control by either seeing a rubber antenna on your Set-Top or you can use your remote in different rooms of your house. Note that the weemote does not support RF remote control, only infrared.
Please tell us the brand name of your Set-Top Receiver

Applies to weemote TV or weemote Sr. remote control.
If you are having problems locating a code for your TV or Set-Top device, did you try to find the code using the code search method as described in the manual?
Yes No

Applies to weemote TV or weemote Sr. remote control.
Are you having trouble getting channels to work?
Yes No

Applies to weemote TV or weemote Sr. remote control. Note: Make sure when you press any favorite button that the LED light on remote turns on bright. If it does not, you do not have valid channel information programmed.
Are you having trouble getting the learning feature to work?
Yes No

Applies to all weemote models
If you are using the learning feature, please describe what type of device, i.e. TV, VCR, DVD, DVR as well as brand name and model number?

Applies to all weemote models.
If your weemote is partially working, please describe which functions work and what ones are not working?

Applies to all weemote models.
Do Not Fill This Out